Terms and Conditions

Delivery

Should you require a guaranteed delivery date, please arrange for your courier to collect the order from us. We can not be held responsible if delivery times are not met.

General

Once stock has been collected from / delivered by HiLook Solutions, we have no control over it.

As such we do not accept responsibility for any damages or shortages not reported within 48 hours.

We do not accept returns on discontinued and clearance items.

Lead times exlude weekends, South-African public holidays.

Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.

Payment

We accept Mastercard / Visa and Debit cards (no Amex and Diners).

We encourage online payments, via the payment portal. For your convenience, EFT’s can also be made via the facilities at our branch. Stock will only be released once proof of payment has been received and reflects in our bank account. Please ensure payment is made to the correct bank account to have your order processed without delay. Orders will only be released once payment has reflected.

Orders Collected By Courier

Please do not send your couriers to collect, until you have received a ready for collection notification.

Please ensure that your courier knows who they are collecting for and how many orders they are collecting.

All relevant invoice numbers must appear on the collection form.

POPI ACT AGREEMENT AND CONSENT DECLARATION:

WHEREAS IT IS AGREED THAT

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

• One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.
• Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.
• Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

• (a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;
• (b) where applicable, any and all data and business information;
• (c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and
• (d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact us